# Playtronica Help Center > Official documentation for Playtronica MIDI devices — TouchMe, Playtron, Biotron, Orbita, Scales — and everything around them: connecting to DAWs, online synths, mobile apps, the grounding physics that makes capacitive sensing work. This file follows the llms.txt convention proposed at https://llmstxt.org/. The companion file llms-full.txt contains the full text of every page. Site: https://help.playtronica.com Repository: https://github.com/Playtronica/help License: content under CC-BY-4.0, code under MIT. ## Getting started - [What is Playtronica?](https://help.playtronica.com/getting-started/what-is-playtronica/): A 60-second overview. Everything can sing. - [Which Playtronica do I have?](https://help.playtronica.com/getting-started/which-device/): Five Playtronica devices exist. This page helps you tell them apart and explains what each one does. - [Your first 5 minutes](https://help.playtronica.com/getting-started/your-first-5-minutes/): From box to first sound, in five minutes. - [Got it as a gift?](https://help.playtronica.com/getting-started/got-it-as-a-gift/): Someone gave you a Playtronica. Here is how to hear your first note in five minutes. - [What is in the box?](https://help.playtronica.com/getting-started/whats-in-the-box/): What you find inside the box, and what each piece does. - [Accessories, cables, and add-ons](https://help.playtronica.com/getting-started/accessories/): Every non-device product Playtronica makes — what each one is for, when you need it, and which device it pairs with. ## Devices - [Compare all Playtronica devices](https://help.playtronica.com/devices/compare/): Side-by-side comparison of TouchMe, Playtron, Biotron, Orbita, and Scales — what each one senses, what is in the box, what software it talks to, and how to pick. - [TouchMe — the touch-to-MIDI instrument](https://help.playtronica.com/devices/touchme/): Turns touch, skin, water, and flowers into music — alone or with a friend. Setup, the two-person demo, firmware updates, and no-sound fixes. - [Playtron — the clip-anything MIDI instrument](https://help.playtronica.com/devices/playtron/): Clip the wires, ground yourself, touch anything that conducts. Setup, the grounding fix, the no-sound checklist, and firmware updates. - [Biotron — your plant as a MIDI instrument](https://help.playtronica.com/devices/biotron/): Clip the leaf-pads to a houseplant and let it play itself. Setup, wiring, firmware updates, and the fix for when there's no sound. - [Orbita — rotating MIDI sequencer](https://help.playtronica.com/devices/orbita/): A rotating MIDI sequencer with coloured magnets and four tracks. How to connect a sound source, map notes, use the looper, and update firmware. - [Scales — the weight-to-MIDI instrument](https://help.playtronica.com/devices/scales/): Place objects on the plate. Heavier objects play higher notes. Five modes turn the same gesture into melodies, drones, and arpeggios. ## Software - [Online synth library](https://help.playtronica.com/software/online-synths/): The web synths that work with TouchMe, Playtron, and Biotron. - [Connect your device to a computer](https://help.playtronica.com/software/connecting/): Plug a Playtronica device into a Mac, Windows PC, iPhone, iPad, or Android phone. - [Use Playtronica with Ableton Live](https://help.playtronica.com/software/ableton/): Set up a Playtronica device as a MIDI input in Ableton Live. - [Logic Pro and GarageBand](https://help.playtronica.com/software/logic-garageband/): Use Playtronica devices with Logic Pro and GarageBand. - [FL Studio and other DAWs](https://help.playtronica.com/software/fl-studio-and-other-daws/): Setup steps for FL Studio, Reaper, Cubase, Studio One, Bitwig, and Reason. - [Mobile apps](https://help.playtronica.com/software/mobile/): iOS and Android apps that work with Playtronica devices. - [Hardware — use Playtronica with synths and sound modules](https://help.playtronica.com/software/hardware/): Every Playtronica device speaks class-compliant MIDI. This page covers connecting to hardware synths, drum machines, and sound modules. - [Biotron MIDI: CC mapping, iPad setup, and powering synths over TRS](https://help.playtronica.com/software/biotron-midi-cc/): How Biotron sends MIDI (note-on/off and CC90), how to configure it on a desktop browser, how to use it with iPad and GarageBand, and how to power it when connecting to a synth via TRS. ## Sound & physics - [Grounding — how and why](https://help.playtronica.com/sound/grounding/): Why Playtron needs you to be grounded, four ways to ground yourself, and why TouchMe sometimes plays on one hand. A short physics explanation for anyone curious. - [What objects can you play?](https://help.playtronica.com/sound/objects-you-can-play/): Anything that conducts a little electricity. Each device favours different objects. Plus the world of conductive materials you can buy. ## Troubleshooting - [Troubleshooting hub](https://help.playtronica.com/troubleshooting/hub/): Something is not working. Start here. - [Device will not connect — denied access to MIDI, USB not detected](https://help.playtronica.com/troubleshooting/wont-connect/): Your computer does not see the device, or the browser shows 'denied access to MIDI'. Work through this checklist. - [No sound or MIDI not detected](https://help.playtronica.com/troubleshooting/no-sound/): The device is plugged in but you do not hear anything. Work through this checklist. - [Playtron — common issues and fixes](https://help.playtronica.com/troubleshooting/playtron-faq/): Common Playtron problems — pin corrosion, USB, missing MIDI signal, weak grounding. - [Firmware reset (Nuke) — TouchMe, Playtron, and Biotron](https://help.playtronica.com/troubleshooting/firmware-reset/): Wipe and reinstall the firmware when the device is unresponsive. - [TouchMe not recognized on Mac or Windows](https://help.playtronica.com/troubleshooting/touchme-not-recognized/): TouchMe is plugged in but your computer doesn't detect it as a MIDI device. This covers the four fixes that resolve almost every case: data cable, plug-in order, Web MIDI browser, and macOS permission. ## Orders & support - [Track your order](https://help.playtronica.com/orders/track-your-order/): Where your package is now, when it should arrive, and what to do if tracking has gone quiet. - [Invoice and VAT](https://help.playtronica.com/orders/invoice-vat/): How to get an invoice for your order — for customs, your accountant, or your company. - [Returns and refunds](https://help.playtronica.com/orders/returns-refunds/): 30-day return window, no questions asked. Here is how to return your device and when your refund arrives. - [Pricing and discounts](https://help.playtronica.com/orders/pricing-and-discounts/): What things cost, how discount codes work, and what to do if you missed one. - [Shipping and delivery](https://help.playtronica.com/orders/shipping-delivery/): How long shipping takes, by region and carrier. - [Warranty and repairs](https://help.playtronica.com/orders/warranty-repair/): 1-year warranty, the repair flow, and what is covered. - [Customs duties & import taxes — what to expect](https://help.playtronica.com/orders/customs-duties/): Orders outside the EU may be charged import duties or taxes by your country's customs authority. This article explains who pays, how to pay, what to do if your parcel is held, and when you can appeal ## For professionals - [B2B and institutional orders](https://help.playtronica.com/professionals/b2b-bulk/): Bulk pricing and formal quotes for schools, museums, studios, festivals, and corporate buyers. - [Playtronica in education](https://help.playtronica.com/professionals/education/): How to bring Playtronica into classrooms and workshops. - [Creative and installation use](https://help.playtronica.com/professionals/creative-installations/): Art installations, exhibitions, and performance pieces. - [Safety and health information](https://help.playtronica.com/professionals/safety/): Playtronica devices are safe for typical creative use. This page explains the limits. ## About this site - [Contact Playtronica](https://help.playtronica.com/site/contact/): How to reach us — by email, by topic. Most answers are already on this site. - [The Playtronica community](https://help.playtronica.com/site/community/): Where to find other Playtronica makers — and where to ask for help first. - [Press and mentions](https://help.playtronica.com/site/press/): Selected coverage of Playtronica — interviews with the founder, device reviews, festival and museum write-ups.