∿ playtronica / help

🧊Windows: the browser freezes when I unplug the device

Chrome, Edge or Opera on Windows stops responding when you unplug Playtron, TouchMe, Biotron or Scales. Your device is fine. Here is what to do.

On Windows 11, Chrome, Edge and Opera can stop responding when you unplug a Playtronica device while a MIDI page is open, for example play.playtronica.com, touchme.playtronica.com or settings.playtronica.com.

Your device is not broken. This is a known bug in the Chromium browser engine on Windows, which started with browser versions released in late October 2026. We are preparing a firmware update that avoids it.

Ableton Live and other music apps are not affected. Only the browser freezes.

Before you unplug

Close the tab with the Playtronica page first, then unplug the device.

If the browser has already frozen

  1. Press Ctrl + Shift + Esc to open Task Manager.
  2. Select your browser and click End task.
  3. Plug the device back in and open the page again.

Updating firmware on Windows

The device restarts during a firmware update, and the browser may freeze at that moment. If you have a Mac, update there.

If the browser freezes during an update on Windows:

  1. Close the browser in Task Manager, as above.
  2. If a drive named RPI-RP2 is visible, finish the update as described in If RPI-RP2 is already visible.
  3. If there is no RPI-RP2 drive, unplug the device, plug it back in and try the update again.
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