Purchase

Getting started

TouchMe

Playtron

New devices

Synths & Software

Troubleshooting

Purchase & Support

1. Payment

Ways to pay

We use Shopify Payments, a fast and secure checkout trusted by creators everywhere.

You can use:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Klarna (in supported regions)
• Local EU methods like Bancontact & iDeal

Tap-to-pay options like Apple Pay, Google Pay and Shop Pay work instantly.

No friction. No forms.

Security

Every transaction is encrypted end-to-end.

PCI-DSS compliant.

Your card data stays private — always.

About PayPal

We keep things lightweight and transparent, so PayPal isn’t part of our system.

Need another option? Write us: support@playtronica.com

2. Shipping

Where your order comes from

• EU orders ship from the Netherlands
• International orders ship from Hong Kong

Two hubs. One mission: deliver fast.

Delivery times

• EU: 3–7 days
• USA & Canada: 7–14 days
• Asia-Pacific: 5–10 days
• Worldwide: varies by region

You’ll get a tracking link as soon as your package starts its journey.

Shipping cost

Calculated at checkout.

Transparent and simple. No hidden fees.

Taxes

• EU customers see VAT included at checkout.
• Outside the EU, local customs may add import taxes.

Changing an order

We pack quickly.

Once an order is placed, we usually can’t modify or cancel it.

If something’s urgent, email us immediately.

3. Returns

30-day window

If things don’t feel right, you have 30 days to send the product back.

Conditions

To return a device, it needs to be:

• unused
• in original condition
• in original packaging

How it works

1. Email support@playtronica.com with your order number
2. We send instructions
3. You ship it back
4. We check it
5. Refund is issued to your original payment method

Processing time: 20–25 business days, depending on your bank.

Return shipping is paid by the customer.

4. FAQ

Is the payment system safe?

Yes. Fully encrypted, bank-grade security, and handled by Shopify.

Will I get tracking?

Always. Every order comes with a tracking link.

Are there customs fees?

• EU: VAT is included.
• Outside EU: customs may charge import taxes.

Can I return something I already used?

Returns are only accepted if the product is unused and in original packaging.

My payment didn’t work. What now?

Send us a screenshot at support@playtronica.com — we’ll help.

5. Support

We’re here when you need us.

📩 support@playtronica.com

💬 Join our community: Playtronica Friends on Facebook

We reply within 24–48 hours.

6. Our Promise

• A clean, secure checkout
• Global shipping with tracking
• Honest pricing
• 30-day returns
• Real humans ready to help

Welcome to a more playful way of making music.

Hope this helped you to start playing on Playtron! If you can’t find the answer to your question in this tutorial, feel free to ask on the “Playtronica Friends” Facebook group

Do you want to give feedback on our devices or tutorials? Do it here. We love reading your ideas and changing our products for the better. Join our Facebook group too.