Purchase

Our prices do not include value added tax (VAT), import duties or other taxes and charges. You may be charged customs duties and taxes according to the law of your country.

If you have trouble with payment, please contact us at support@playtronica.com, we will help you. We will solve your problem faster if you send us a screenshot of the issue.

Is my payment secure?

We work with an authorized payment agent to check directly with your bank that the card is valid for purchases. We accurately process your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high security level and will not be read by external parties.

PayPal and other payment platforms

We use card payment through Stripe to minimize the cost of transactions and keep the prices of our devices down for you. Please use this method of payment or reach us directly for alternatives.

PayPal has proved dangerous for businesses and customers in times of recession — in 2020 many companies have had their funds blocked, not being able to deliver to their clients. Likewise a lot of clients were unable to get refunds.

Shipping policy

SHIPPING POLICY

Our prices do not include value-added tax (VAT), import duties or other taxes and charges. We ship from Hong Kong.

Please note that the delivery time is affected by customs and local postal services. There may also be delays due to COVID-19 and holidays. Accuracy of delivery address and contact information provided also influence the delivery timings (and possibility of delivery).

Please note, we are unable to cancel or modify your order once it's placed.

Delivery is not available to Ukraine and some other countries now. Learn more about shipping options and timing below. Find out more here - https://shop.playtronica.com/pages/faq

Hope this helped you to start playing on Playtron! If you can’t find the answer to your question in this tutorial, feel free to ask on the “Playtronica Friends” Facebook group

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